![]() What about my protection as a disabled consumer on a fixed income who is out that money and has no product? And now, as I look here on BBB, I see even more reason to feel like I was scammed. I clearly have a charge on my PayPal and no account with SurfShark. That was supposed to be for a whole year of protection which I cannot use. What does that have to do with this situation, other that sounding like they are bragging about thinking they get away with keeping $99.99 while I have no SurfShark account. They seemed to proudly boast that they have the toughest refund policy law in the country. The latest email is telling me that I had passed the 30 day refund policy and there is nothing they can do because SurfShark claims I deleted the account. Once PayPal contacted them, I began to get responses telling me that SurfShark would handle the issue directly, they assured me they would to "everything they could" to assist me. I also attempted to contact Cleverbridge, and at first did not get any response. I continued to see the charge in my PayPal account, so I contacted PayPal for assistance. I again tried to contact *********, but was unable to reach anyone for support. ![]() I did not, I was waiting for the refund as the instructions stated, and understood it may take some time. He said that I must have deleted the account. I did not get any follow up or reply for weeks, so I attempted to contact *********, I did get on representative in a chat to tell me that he could not find any record of my account. I followed the instructions and submitted my refund request by email as instructed. I immediately went to the information page to request a refund the very next day. ![]() I purchased a protection software called SurfShark, but upon trying it on my computer, I discovered it was not compatible with my system or devices. ![]()
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